Cancellation: Policies and Procedures for Your Convenience
When it comes to modifying, revising, or canceling your reservation with Prime Private Hire
Airport Transfer, we have got you covered. We know that things can change, and we want to make it super easy for you.
The best part of your cancellation policy is that you can make changes without any extra fees. All you have to do is contact our customer support team. We are here to help! Let’s see how we help you with our free cancellation policy.
Flexible itineraries
Available 24/7
Door-to-door
Professional drivers
How Can I Cancel My Pre-Booking?
We understand there can be many reasons to cancel the ride, and for that if you want to cancel your pre-booking, it is easy to do.
You have a few options to let us know. You can send us a message on WhatsApp give us a call directly, or use website live chat option. If you prefer, you can also send us an email. Just remember, it is important to tell us at least 3 hours before your ride is scheduled to start.
We understand that sometimes plans change, and that is totally okay! If you booked a ride with us, you can cancel it for free. We want to make sure you have the flexibility to change your travel plans if you need to.
To cancel your pre-booking, all you have to do is reach out to us through WhatsApp, phone, or email, and give us the details of your booking.
Our team is here to help you and make sure everything goes smoothly. We want to make sure you’re happy with our service, so go ahead and book your ride with free cancellation and enjoy the stress-free experience with Prime Private Hire Airport Transfer.
Are There Any Cancellation Fees?
No, there is no cancellation fee, if you need to cancel your booking with us. Just make sure to let us know at least 3 hours before your ride is scheduled, so we have enough time to adjust our schedule.
How Can I Edit or Make Changes to My Booking?
Making adjustment to your booking is fairly easy; Prime Private Hire Airport Transfer ensures that you get the best experience with us. Here is how you can reach our support.
Phone Call
You can give us a call on our customer support number to speak directly with a representative at +44 20 3488 0654
WhatsApp Chat
If you prefer messaging, you can reach us through WhatsApp at +44 20 3488 0654. Send us a message with your booking details and the changes you would like to make.
Website Live Chat
Visit our website and look for the live chat feature. Our customer support team will be available to chat with you and guide you through the process of making changes to your booking.
You can also send us an email at info@primeprivatehire.co.uk with your booking details and the modifications you need.
Can I Add Another Passenger to My Booking?
Yes, you can add another passenger to your booking very easily. Just go to your “Manage Reservation” option on the website and do any modifications according to your requirement. The modification time period is 24 hours prior to your scheduled ride.
Contact Us
If you have a complex itinerary, a large group enquiry, or simply want to speak to a human being, our support team is available 24/7.
* Phone: +44 20 3488 0654
* Email: info@primeprivatehire.co.uk
Discover the Airport We Serve
What sets us apart is our commitment to offering budget-friendly options without compromising on quality. We believe that luxury and affordability can go hand in hand, and Prime Private are a testament to that belief.
Frequently Asked Questions - Heathrow Airport Transfers
What is the difference between a private transfer and a standard ride-hail app?
Our private transfer service is pre-booked, meaning your driver is guaranteed to be there. We offer fixed pricing (no surge fares), a Meet & Greet service in the terminal, and flight monitoring.
How do I find my driver at Heathrow Airport?
We offer a “Meet and Greet” service. Your driver will be waiting in the Arrivals Hall holding a name board with your name on it if booked with meet and greet. We also send you the driver’s details prior to arrival.
Do you charge extra if my flight is delayed?
No. We monitor all flights in real-time. If your flight is delayed, we adjust the driver’s arrival time automatically at no extra cost to you.
Can I book a transfer from Heathrow Airport to Gatwick?
Yes, this is a very popular inter-airport route. The journey takes approximately 50 minutes via the M25.
Do you provide child seats?
Yes, we can provide child booster seats upon request (subject to availity). Please specify the age of the child when booking so we can ensure the correct seat is available.
Yes, our booking lines and drivers operate 24/7, 365 days a year.
Yes, our booking lines and drivers operate 24/7, 365 days a year.
How much luggage can I bring?
This depends on the vehicle chosen. A standard Saloon holds 2 large suitcases. For cruise passengers or families with 4+ bags, we recommend booking an Estate or MPV.
